Stop fixing the symptom. Find the real problem.
WhyFound helps small and medium-sized businesses identify the root causes behind recurring problems and develop solutions that last.
Manufacturing · Engineering · Logistics · Construction · Professional services · E-commerce · Hospitality · Trades
The diagnostic is free and your report appears on screen instantly. We only ask for your email if you choose to download the PDF or book a 1:1 session.
Who is WhyFound for?
If the same problem keeps costing your business time, money or customers, WhyFound can help you investigate why.
Recurring quality issues, rework, downtime and supplier problems.
Late deliveries, fulfilment problems, capacity issues and recurring errors.
Missed deadlines, customer complaints, inefficient processes and rework.
Slow service, inconsistent standards, staffing problems and customer complaints.
Returns, fulfilment problems, stock-outs and customer dissatisfaction.
Recurring operational problems, scheduling issues and customer complaints.
The WhyFound Method™
A practical process that moves from the symptom to a lasting fix.
Define
Clearly define what's actually happening.
Investigate
Gather evidence and identify patterns.
Analyse
Test the possible causes.
Verify
Challenge the leading root cause.
Fix
Develop the corrective action.
Sustain
Make sure the problem doesn't return.
How it works
Spend 5 minutes describing the problem, its impact, and what you've already tried.
Receive a clear diagnosis, a highlighted most likely root cause, and a shortlist of actions you can start today. The report shows the strongest candidate based on your answers — validation comes next.
Upgrade to a 1:1 call to turn your report into a concrete implementation plan.
Why it works
The diagnostic uses the same root-cause thinking used in manufacturing quality improvement: drill past the symptom, group the likely causes, and rank them so you fix the small number of things causing most of the pain. The more detail you give, the sharper the diagnosis.
Not sure where to start? Several things feel broken at once?
If you're firefighting on multiple fronts, choose the "I have several issues" path in the free diagnostic. Tick everything that feels like a problem and the diagnostic ranks them, so you know the one issue to prioritise first — and the order to tackle the rest.
You can then book a root-cause session to deep dive into each issue and plan corrective actions, either as a single call or a multi-session package.
Here's what your report looks like
An illustrative worked example from an independent bakery — this is exactly the format you get on screen the moment you finish the diagnostic.
Most likely root cause
There is no simple, daily process for checking what is on hand and deciding what to bake or order before the day starts.
Based on the information provided, the evidence points towards a process problem, not a capacity or supplier problem.
Cause areas, ranked by impact
Your prioritised actions
- 1Do a 5-minute opening stock check every day: count the top 5 selling items and mark what is low.
- 2Set par levels (e.g. 20 croissants, 12 sourdough loaves) and a reorder trigger when stock drops below that level.
- 3Create a one-page stock sheet that lives by the oven or prep area so the same person can act on it even if you are not in.
The full report also includes a 5 Whys chain, a cause breakdown by People, Process, Tools, Inputs, Measurement and Environment, and the 20% of causes driving most of the pain.
View the full example reportSimple pricing
Free
£0
5-minute online assessment
- Identify the most likely root cause
- See your diagnosis instantly
- Receive prioritised actions
£49.99
£49.99
One-time payment
- Full written analysis
- 5 Whys analysis
- Cause breakdown
- Prioritised corrective actions
- Downloadable PDF
£199.99
£199.99
1:1 session with your personal whyfound mentor
- Detailed report
- 1:1 expert session
- Validate the diagnosis
- Corrective action plan
Repeat and bulk sessions
Most businesses have more than one issue. Buy sessions in a block and work through them in priority order — sessions are valid for 12 months and can be shared with your team.
£199.99
£199.99 per session
- 1:1 session with your personal whyfound mentor
- Deep dive on one issue
- Corrective action plan
£499.99
£166.66 per session — save £99.98
- Three 1:1 sessions with your personal whyfound mentor
- Work through your top 3 issues
- Progress review each session
- Email support between calls
£899.99
£149.99 per session — save £299.95
- Six 1:1 sessions with your personal whyfound mentor
- Ongoing problem-solving partner
- Full corrective action roadmap
- Priority scheduling
Monthly retainer — £299.99/month
For businesses with problems that keep surfacing: one 1:1 session with your personal whyfound mentor every month plus email support between calls. Cancel any time — your access runs to the end of the month you have paid for.
Session lengths are determined by the complexity of the case. Initial call approximately 1 hour.
Frequently asked questions
Who is this for?
Small and medium-sized businesses with a problem that keeps coming back — late deliveries, quality issues, missed deadlines, or constant firefighting. We work across manufacturing, engineering, logistics, construction, professional services, e-commerce, hospitality and trades.
How long does the diagnostic take?
About 5 to 10 minutes. The questions are designed to surface patterns you might not have noticed.
What do I get?
A personalised report with a likely root-cause category, an explanation, and 3 to 5 prioritised actions.
Do I need to prepare anything?
No. Just come with one specific business problem in mind and a rough sense of how often it happens.
What if I have lots of problems and don't know where to start?
Choose the "I have several issues" path at the start of the diagnostic. You tick every area that feels like a problem, and the report ranks them so you know which single issue to prioritise first.
Can I book more than one 1:1 session?
Yes. Sessions can be bought as a single call, a 3-session pack, or a 6-session pack so you can work through several issues in priority order. Packs are valid for 12 months.
What is your refund policy?
If the diagnostic fails to generate a report, or the report doesn't reflect the information you provided, contact us within 7 days for a full refund. Because your report is built specifically from your answers, we can't offer refunds simply because you'd hoped for a different root cause — but we do guarantee a genuine, complete analysis every time.
Stop guessing at the symptom
Get a clear diagnosis and a plan you can act on this week.
Start free diagnosticWant to see it first? View an example report