Terms of Service and Refund Policy

whyfound is a business problem-solving service operated by Robert Dadzie, a sole trader based in the United Kingdom. You can contact us at any time at hello@whyfound.com. References to "we", "us" and "our" mean whyfound. References to "you" mean the person or business buying or using the service.

• Free Business Diagnostic (£0) — an automated assessment that returns an on-screen result showing the most likely root cause of the problem you describe, plus immediate actions.
• Detailed Diagnostic Report (£49.99) — a fuller automated analysis of the same answers using the 5 Whys, Ishikawa (fishbone) and Pareto methods, available on screen and as a downloadable PDF.
• 1:1 Root-Cause Session (£199.99) — a live video session with your personal whyfound mentor. Also sold as a 3-session pack (£499.99) and a 6-session pack (£899.99).
• Monthly retainer (£299.99 per month) — one session each month plus email support, billed monthly until cancelled.

All prices are in pounds sterling and include any VAT or sales tax that applies to your location, which is calculated at checkout.

Our diagnostics and sessions are business improvement services. The automated report identifies the most likely root cause based only on the information you provide; it is not a statement of fact, an audit, or a guarantee of a specific outcome. We do not provide legal, financial, tax, medical, safety-certification or regulatory advice, and nothing we produce should be relied on as such.

You remain responsible for the decisions you take in your business, including any changes you make as a result of a report or a session.

• Give accurate, complete information. The quality of the analysis depends entirely on the quality of your answers.
• Only submit information you are entitled to share. Do not submit personal data about other people beyond what is necessary, and do not submit confidential third-party material you are not allowed to disclose.
• Use the service for your own business purposes. You may share reports internally, but you may not resell, republish or present our reports, templates or session material as your own product.

Payments are taken securely by our payment provider, Stripe. We never see or store your full card details. Your contract for a purchase begins when your payment is confirmed and we send your order confirmation by email.

For the £49.99 Detailed Diagnostic Report, the PDF unlocks as soon as payment is confirmed. For sessions and packs, payment gives you the right to book the number of sessions purchased through our booking calendar. The retainer renews automatically each month until you cancel.

Full details are in our Refund Policy, which forms part of these terms. In summary:

• Refund requests for a diagnostic report must be made within 7 days of receiving it, and are granted where the diagnostic failed technically or the report does not reflect the answers you gave.
• Sessions can be rescheduled free of charge with at least 24 hours' notice. Sessions missed or cancelled with less notice are not refundable.
• Unused sessions in a pack remain valid for 12 months from purchase.
• The retainer can be cancelled at any time; cancellation stops future billing and access continues to the end of the period already paid for.

Consumer cancellation rights. If you buy as a consumer rather than a business, you normally have 14 days to cancel a distance purchase. Because our reports are digital content delivered immediately, you agree at checkout that delivery begins straight away and that you lose the 14-day right to cancel once the report has been generated. Where a session has not yet taken place, the 14-day right still applies.

Session lengths are determined by the complexity of the case; the initial call is approximately one hour. Sessions take place over video using the link sent with your booking confirmation. If we need to cancel or move a session, we will offer you the next available slot or a full refund for that session.

We treat what you tell us about your business as confidential. We will not share your submissions, reports or session notes with anyone outside whyfound, except where we are required to by law or where you ask us to. If we ever want to use your case as an anonymised example, we will ask you first.

We own the website, our diagnostic method, question sets, templates and report formats. You own the information you submit, and you receive a perpetual licence to use the reports and materials we deliver to you inside your own business.

We provide our services with reasonable care and skill. To the extent permitted by law, our total liability to you for any claim connected to a purchase is limited to the amount you paid us for that purchase. We are not liable for indirect or consequential losses, including lost profit, lost revenue, lost savings or business interruption arising from actions you choose to take.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

We may decline or end a purchase, with a pro-rata refund of anything not delivered, if the request is abusive, unlawful, outside our expertise, or if a working relationship has plainly broken down.

We may update these terms from time to time. The version published on this page at the moment of your purchase is the version that applies to that purchase.

If something goes wrong, email hello@whyfound.com and we will respond within five working days. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated: 14 August 2026

Diagnostic reports (£49.99)

Your report is generated automatically from the answers you give us, using the 5 Whys, Ishikawa (fishbone), and Pareto methods. Because the analysis is built specifically from your input, we can't guarantee a particular outcome or that the root cause identified will match what you expected going in.

We do guarantee that the diagnostic will produce a genuine, complete analysis based on the information you provide — not a generic or templated result.

Refund requests must be made within 7 days of receiving your report. To request one, email hello@whyfound.com with your order reference and a brief explanation.

If you're not sure your report is right for you, we're also happy to apply your £49.99 towards a 1:1 root-cause session — just get in touch.

1:1 root-cause sessions (single, 3-pack, 6-pack)

These are live consulting calls. Our guarantee covers delivery of the session, not the specific advice given within it — in the same way you wouldn't expect a refund from a solicitor or accountant for advice you chose not to act on.

Rescheduling: If you can't make a booked session, contact us at least 24 hours in advance and we'll rearrange it at no charge. Sessions cancelled with less than 24 hours' notice, or missed entirely, are non-refundable and non-reschedulable.

Unused sessions in a pack (3-pack, 6-pack) or retainer remain valid for 12 months from purchase and are not refundable for cash, but can be transferred to a colleague within your business on request.

Monthly retainer (£299.99/month)

You can cancel at any time. Cancelling stops future billing, but we don't refund the current billing period — your access continues until the end of the month you've already paid for.

How to request a refund

Email hello@whyfound.com with:

• Your order confirmation or receipt
• The email address used at checkout
• A short explanation of the issue

We aim to respond within 2 business days and process approved refunds within 5–10 business days to your original payment method.

Statutory rights

This policy is separate from your statutory rights. If you're a consumer based in the UK/EU, nothing in this policy affects your rights under applicable consumer protection law.