Refund Policy
Last updated: 14 August 2026
Diagnostic reports (£49.99)
Your report is generated automatically from the answers you give us, using the 5 Whys, Ishikawa (fishbone), and Pareto methods. Because the analysis is built specifically from your input, we can't guarantee a particular outcome or that the root cause identified will match what you expected going in.
We do guarantee that the diagnostic will produce a genuine, complete analysis based on the information you provide — not a generic or templated result.
You're eligible for a full refund if:
- The diagnostic fails to generate a report due to a technical error, or
- The report doesn't reflect the answers you gave (for example, it's generic, incomplete, or clearly doesn't correspond to your input)
Refunds are not available if:
- You completed the diagnostic honestly and received a complete, relevant report, but disagree with or don't like the root cause identified
- Answers were incomplete, vague, or not reflective of the actual problem (the report can only be as accurate as the information it's built from)
Refund requests must be made within 7 days of receiving your report. To request one, email robertdadzie@hotmail.co.uk with your order reference and a brief explanation.
If you're not sure your report is right for you, we're also happy to apply your £49.99 towards a 1:1 root-cause session — just get in touch.
1:1 root-cause sessions (single, 3-pack, 6-pack)
These are live consulting calls. Our guarantee covers delivery of the session, not the specific advice given within it — in the same way you wouldn't expect a refund from a solicitor or accountant for advice you chose not to act on.
You're eligible for a full refund if:
- We fail to deliver a booked session (e.g. we no-show or need to cancel and can't reschedule within a reasonable timeframe)
Rescheduling: If you can't make a booked session, contact us at least 24 hours in advance and we'll rearrange it at no charge. Sessions cancelled with less than 24 hours' notice, or missed entirely, are non-refundable and non-reschedulable.
Unused sessions in a pack (3-pack, 6-pack) or retainer remain valid for 12 months from purchase and are not refundable for cash, but can be transferred to a colleague within your business on request.
Monthly retainer (£299.99/month)
You can cancel at any time. Cancelling stops future billing, but we don't refund the current billing period — your access continues until the end of the month you've already paid for.
How to request a refund
Email robertdadzie@hotmail.co.uk with:
- Your order confirmation or receipt
- The email address used at checkout
- A short explanation of the issue
We aim to respond within 2 business days and process approved refunds within 5–10 business days to your original payment method.
Statutory rights
This policy is separate from your statutory rights. If you're a consumer based in the UK/EU, nothing in this policy affects your rights under applicable consumer protection law.